Bioenergia Italy - FAQ




1. Should I need to open an account to order from your website?

No.1 Just add the items that you like to your shopping cart and payment. This will create an account during checkout, you can use the next time. Our system site will remember your billing and shipping crates for easy future.

2. Is the payment process secure?

Orders are processed through a security gateway 128-bit SSL (Secured Socket Layer). All payment details are kept confidential and will be sent via a totally secure.

3. How do I place an order?

You can click the property that you choose interesting Currency: USD or EUR, fill in the amount you want. Then click "add to cart". There are the order number (please keep it safe for future use!). So fill your detailed information: E-mail address, name, country, address, telephone number and postal code. After that, you can choose shipping. And select the payment: Bank transfer, Paypal or charging Postpay, then "check out" to pay it. Do not forget to keep the order information in a safe place in case you may need to check your order status.

4. How do you send my purchased items?

We offer delivery very safe to ship all our packages. No matter where you are, we can ship worldwide. Order today and rest easy!

5. How to track an order?

All orders must be confirmed by email in 24 hours and the response in 48 hours. When you check out you will get an order number, take the number to contact our customer service, our Customer Service can help you track your order.

6. Our quality and price advantages.

We are a super seller worldwide. We also do long time business in the eBay. The exclusive suppliers we have also contribute to our low-price strategy. In addition, in order to provide the best products, the best price, and best service. Looking forward to doing good business with all my friends in the world. We endeavor to provide the best quality products with lowest price.

7. Payment information

We accept payment by bank transfer, PayPal or Reload Postpay. You will receive our confirmation letter in 24 hours when you remove the order. Please enjoy the quick and convenient service via the above payments at our shop.

8. Information Shipping

You can choose shipping your purchased items to the billing address of the page or other billing information. If the shipping address is different from your billing address, you must write a new address to the Information Shipping page.

It usually takes 3-7 days for products to arrive at your address.  

9. Cancel and change requests

If for any reason you want to cancel or change the order, please contact our online service as soon as possible. Registered customers can cancel or change their orders directly by managing "My Orders". We will do everything we can to accommodate your request but can not guarantee that your request will be honored due to real time order processing. If the order has already entered the shipping process, we will not be able to cancel the order. If the order can not be canceled, you can contact our online service to arrange shipment back. Un eshop professionale completo a soli 49 euro l'anno con NewCart
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